Delivery Information



Please note your order may arrive in separate parcels rather then all together. Do not worry if you only receive part of the order, the rest is on its way!




Postage & Delivery

UK Mainland including England, Wales and Scotland (excluding the Highlands);

- We aim to dispatch all orders within 2 working days although some may take longer.
- If your order is going to be significantly delayed we will let you know via phone and/or email.
- All items should be delivered within 3 – 5 working days from dispatch dependant on the postage service and environmental conditions.


Scotland Highlands and Islands (including Northern Ireland and the Channel Islands);

- We aim to dispatch all orders within 2 working days although some may take longer.
- If your order is going to be significantly delayed we will let you know via phone and/or email.
- All items should be delivered within 3 – 8 working days from dispatch dependant on the postage service and environmental conditions.



Please note - The standard services are not guaranteed

Delivery times are estimated and based upon data provided by Royal Mail and our selected courier companies.
Coffeepug LTD is not responsible for any delay, or subsequent loss, caused by late delivery of parcels sent using these services.



Exceptions

Personalised Gifts
- Dispatched between 5 – 10 working days.


(Please note) - Personalised Gifts are made exactly to the text supplied at the time of order by you, please keep an eye on character limit, spelling, capital letters and punctuation. Our website is designed to give customers every opportunity to check all input prior to final payment. Personalised products can not be returned once processed.



All Other Orders;
- Unfortunately we do not deliver to PO Boxes.
- At this time we do not offer any European shipments (However this may change in the future)



For any questions please contact us;
contact@coffeepug.com