Privacy Policy & Cookie Policy

We reserve the full rights to edit or fully change the privacy policy terms and conditions by informing you about it via www.coffeepug.com and our e-shop.




This privacy policy sets out how Coffeepug Ltd uses and protects any information that you give Coffeepug Ltd when you use this website.


Coffeepug Ltd is committed to ensuring that your privacy is protected.


Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Coffeepug Ltd may change this policy from time to time by updating this page.


You should check this page from time to time to ensure that you are happy with any changes.


This policy is effective from 01/08/2018





Privacy Policy


This privacy policy applies between you, the User of this Website and Coffeepug, the owner and provider of this Website. Coffeepug takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at www.coffeepug.com/shop


Please read this privacy policy carefully.



Definitions and interpretation


1. In this privacy policy, the following definitions are use:

Data - collectively all information that you submit to Coffeepug via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies - a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws - any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR - the General Data Protection Regulation (EU) 2016/679;

Coffeepug, we or us - Coffeepug of Coffeepug LTD, Third Floor, 1 Old Market Avenue, Chichester, West Sussex. PO191SP, United Kingdom

UK and EU Cookie Law - the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you - any third party that accesses the Website and is not either (i) employed by Coffeepug and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Coffeepug and accessing the Website in connection with the provision of such services; and

Website - the website that you are currently using, www.coffeepug.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.


2. In this privacy policy, unless the context requires a different interpretation:
a. The singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or    appendices of this privacy policy;
c.  a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. “including” is understood to mean “including without limitation”;
e. reference to any statutory provision includes any modifications or amendment of it;
f.  the headings and sub0headings do not form part of this privacy policy.


Scope of this privacy policy


3. This privacy policy applies only to the actions of Coffeepug and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Coffeepug is the “data controller”. This means that Coffeepug determines the purposes for which, and the manner in which, your Data is processed.


Data collected


5. We may collect the following Data, which includes personal Data, from you:
a. name;
b. contact Information such as email addresses and telephone numbers;
c. demographic information such as postcode, preferences and interests;
d. financial information such as credit / debit card numbers for each case, in accordance with this privacy policy.


How we collect Data


6. We collect Data in the following ways:
a. data is given to us by you; and
b. data is collected automatically.


Data that is given to us by you


7. Coffeepug will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephoning, post, e-mail or through any other means;
b. when you register with us and set up an account to receive our products/services;
c. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
d. when you enter a competition or promotion through a social media channel;
e. when you make payments to us, through this Website or otherwise;
f. when you elect to receive marketing communications from us;
g. when you use our services;
in each case, in accordance with this privacy policy.


Data that is collected automatically


8. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information from you about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b. We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies and how we use them on the Website, see the section below, headed “Cookies”.


Our use of Data


9. Any of all the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using out Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
c. transmission by email of marketing materials that may be of interest to you;
d. contact for market research purposes which may be done using email, telephone, fax or email. Such information may be used to customize or update the Website;
in each case, in accordance with this privacy policy.


10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
11. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an op-in or soft-opt-in:
a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product / service, and we are marketing similar products / services). Under “soft-opt-in” consent, we will take your consent as given unless you opt-out.
b. For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example. Checking a tick box that we’ll provide.
c. If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.


12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.


Who are share Data with


13. We may share your Data with the following groups of people for the following reasons:
a. our employees, agents and/or professional advisors – to obtain advice from professional advisors, to access your order history, to aid you with any account issues and to ensure any custom is fulfilled;
b. third party payment providers who process payments made over the Website – to enable third party payment providers to process user payments and refunds on our behalf using our payment gateway;
c. relevant authorities – to facilitate the detection of crime or the collection of taxes or duties;
in each case, in accordance with this privacy policy.


Keeping Data secure


14. We will use technical and organisational measure to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. We store your Data on secure servers
c. Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.


15. We are certified to SOC 2. This family of standards helps us manage your Data and keep it secure.
16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to you Data, please let us know immediately by contacting us via this e-mail address: contact@coffeepug.com
17. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.


Data retention


18. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
19. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.


Your rights


20. You have the following rights in relation to your Data:
a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase – the right to request we delete or remove your Data from our systems.
d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
e. Right to data portability – the right to request that we move, copy or transfer your Data.
f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.


21. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address: contact@coffeepug.com
22. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioners Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
23. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.


Links to other websites


24. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.


Changes of business ownership and control


25. Coffeepug may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Coffeepug. Data provided by Users will, where it is relevant to any part of our business so transferred, be the Data for the purposes for which it was originally supplied by us.
26. We may also disclose Data to a prospective purchaser of our business or any parts of it.
27. In the above instances, we will take steps with the aim of ensuring your privacy is protected.


Cookies


28. This Website may place and access certain Cookies on your computer. Coffeepug uses Cookies to improve your experience of using the Website and to improve our range of products. Coffeepug has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
29. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
30. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Coffeepug to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
31. This Website may place the following Cookies:
a. Strictly necessary cookies – These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
b. Functionality cookies – These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).


32. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in you’re your internet browser.
33. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalization settings.
34. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
35. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org You will also find details on how to delete cookies from your computer.


General


36. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
37. If any court or competent authority finds that any provision of this privacy policy (or any part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deemed to be deleted, and the validity and enforceability or the other provisions of this privacy policy will not be affected.
38. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
39. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.


Changes to this privacy policy


40. Coffeepug reserves the rights to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following alterations.


You may contact Coffeepug by email at contact@coffeepug.com